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Methodology

How every number is sourced.

This page backs every claim on the network. For each one it gives the definition, the source it is read from, and when it was last reviewed. What is verified is stated as fact; what is illustrative is labelled as illustrative; an unverified number is held back until it is audited, not published early. Truth before speed.

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The claim register

What is verified, what is illustrative.

Each row is a kind of claim the site makes. Read the definition, the source it is drawn from, and how often it is reviewed. The status says whether it is stated as fact today or held back until audited.

  • The delivery window and the SLA

    Verified
    Definition
    A contracted 02:00–06:00 window per site, six nights a week, with a written late-delivery penalty. A drop is on time when it is signed at the door inside the window.
    Source
    The delivery contract for the account and the proof of delivery logged at the door — signed, cold-logged and photographed.
    Cadence
    Set per account; held every night.

  • How a price is set

    Verified
    Definition
    A price is agreed at account setup against the sites, the volume and the approved list, written down before the first order, and held for the agreed pricing period. It is not read off a public rate card.
    Source
    The account agreement and the approved list. You are told in writing before a held price moves.
    Cadence
    Held for the agreed pricing period; reviewed when the period closes.

  • Origin and season

    Verified
    Definition
    The country and region of origin, and the UK season, published per line on the seasonal calendar. The grower and any certification are named on the approved list for the account, against each line — not on the public page.
    Source
    The buying record, ported to the public calendar; the grower and certification on the per-account approved list.
    Cadence
    Reviewed periodically; last reviewed June 2026.

  • One record and the invoice

    Verified
    Definition
    One invoice per site, consolidated to the finance director on 30-day terms, already matched to the order and the proof of delivery. A credit is raised against the order and applied to the statement.
    Source
    The order, the proof of delivery and the statement — held as one record, not three to reconcile.
    Cadence
    Per order; consolidated per statement period.

  • Headline figures (kitchens, on-time delivery, lines carried)

    Awaiting audit
    Definition
    Counts and percentages — the number of kitchens supplied, the delivery-window compliance figure, and the number of lines carried.
    Source
    The operational systems behind the account. These are not published as numbers until the figures are audited; the qualitative method stands in their place meanwhile.
    Cadence
    Published once verified, with the definition and the date alongside.

Last reviewed

When each claim was last checked.

The operational claims on the network were last reviewed June 2026. Claims are reviewed periodically, and an unverified figure is held back until it is audited rather than published early. When a figure is verified it is published with its definition and the date it was checked.

The provenance behind a line is published on the seasonal provenance calendar.

Common questions

Questions about the numbers.

Because it is not yet audited. An unverified percentage is held back until the figure is checked, rather than published early. The method behind it — a contracted window, signed and cold-logged at the door, with a written penalty — stands in its place meanwhile.

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Next: seasonal provenance, published per line, how a price is set, or the produce supplier for restaurant groups.