Delivery before service
Produce on the bench before service. Six days a week.
Delivery before service puts produce on the bench before the kitchen arrives. Produce Network runs contracted 02:00 to 06:00 windows, GPS-tracked, with photo proof of delivery and a written late-delivery penalty, six days a week across London. Each account sets safe night access — a key, a code, or a named member of staff — and every drop is signed, cold-logged and photographed at the door.
The window
A contracted window, set per site.
Every drop runs to a contracted 02:00–06:00 window, set per site, six days a week. The window is agreed at account setup and held — produce is on the bench before the kitchen arrives, not racing the first orders of service.
Per-site window
A 02:00 to 06:00 slot agreed per site at setup, so each kitchen knows when the drop lands.
Six days a week
Monday to Saturday, the same window each morning, run to the same standard.
Before service
On the bench before the kitchen arrives — the cut-off is 23:00, picked overnight, delivered by 06:00.
The SLA
GPS, photo proof of delivery, written penalty.
Every drop is GPS-tracked and signed at the door, with a photo taken on delivery and the temperature logged. If a drop misses the contracted window, a written late-delivery penalty applies — the SLA is on paper, not a promise.
GPS-tracked
Each van is GPS-tracked against its route, so the drop is timed against the contracted window.
Photo proof of delivery
A signature and a photo at the door record what arrived and when, against the order.
Written late-delivery penalty
If a drop misses the window, the penalty is written into the SLA — the agreement, not an apology.
Access
Safe night access, set per account.
Each account sets safe night access — a key, a code, or a named member of staff — agreed at setup and honoured every night. The driver follows the access rule on the record, so a 03:00 drop never depends on someone being awake to answer the door.
Cold chain
The cold chain, on the record.
Temperatures are logged and a photo is taken at the door, so the cold chain is on the record from the market to the bench. The proof is in the box — what arrived, at what temperature, signed for, against the order.
Delivery before service runs across central London, including produce delivery in Soho and produce delivery in Mayfair.
Common questions
Questions about delivery before service.
A contracted 02:00 to 06:00 window, set per site at account setup and held six days a week. The order cut-off is 23:00; the order is picked overnight and on the bench before the kitchen arrives.
If a drop misses the contracted window, a written late-delivery penalty applies. It is written into the SLA at account setup, with each drop GPS-tracked against its route so the timing is on the record, not a matter of opinion.
Each account sets safe night access — a key, a code, or a named member of staff — agreed at setup and honoured every night. The driver follows the access rule on the record, so a 03:00 drop does not depend on someone being awake to answer.
Yes. Every drop is signed, the temperature is logged and a photo is taken at the door, so the cold chain is on the record from the market to the bench — what arrived, at what temperature, against the order.
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